The built-in online system is good so that we can enter our own details directly and its function is ok. However, before we apply, you need to give us a guidance for whether we can be classified as UK based resident first, because your firm is not going to accept the application of non-UK resident. From our point of view, we cannot 100% sure whether we are non-UK residents or not. For example, my child and I are British citizens. We are living in HK now and will relocate to UK in August. Ultimately, my child and I are classified as Non-UK residents. My wife had been living in Manchester since Oct. 2022, but it is found that it is very difficult and very costly (certification by lawyer will cost more than thousands pounds) for her to prove her photo ID and address ID. If a clear description of how to prove our photo ID and address ID as an UK resident as accepted by your firm, that will be much fair to us and much efficient to your execution staff.