Avoid this company. I sent an item 3 weeks ago through the link provided by ebay to the address provided by the buyer, which was a shop. The shop refused the item as they do not do business with Shutl. My parcel has since gone missing in the system and my Hermes driver says it was probably stolen by one of the temporary workers. Shutl are now saying that I sent a 'prohibited' item. It was unharmful toiletries, triple packed so no chance of contaminating anyone!. They are using this excuse so they don't have to pay my compensation. It's a disgusting company and I will never use again.