I was extremely impressed by Michael who followed through and was very helpful finding me parts for an Alfa Romeo. The car was never imported into the US and thus the parts were hard for me to find. They found them all and at a discounted price. The reason for my 'Poor' rating is that I'm still waiting for the parts. I was ready for them to show up a week after I ordered them because of the high cost of shipping. However, instead I received a notice a week after I ordered the parts that "they have been shipped and would arrive on May 17th". That is not an acceptable time frame for shipping. I have an unhappy car owner.