Atrocious... I have been buying from them for several years, I'm gas engineer, proffesional who repairs cookers, so I'm an experienced buyer who buys from many suppliers and i really struggled. What they recently did to this company is just beyond acceptable for me. They disconnected all the phone lines and the only way to contact them is through email which itself is a job and half to access. On their website they mark products as in stock but they don't have any. I was lucky I screenshot-ed my order number as I didn't even received confirmation email , so otherwise I wouldn't be able to open enquiry when 2 weeks later I neither had the parts I ordered or any other kind of communication. When I finally managed to contact someone, in responding email they completely ignored my complaints regarding lack of confirmation or tracking, just generic response that product is not in stock and wait time is another 2 weeks. I waited and still nothing , another email enquiring about delays - response "sorry supplier hasn't got stock another 4 -6 weeks wait" , but guess what ? Went back on their website and those parts still show "in stock" to potential buyers !!! After those 2 weeks and 2 complaints they offered refund, which I swiftly accepted then I bought those parts directly from Simens website, delivered 2 days later.... They just lost me and any people I will ever repair cookers for as customers. Complete lack of customer service , cheap ways of saving money trying to use customers instead by implementing forums..., not even life chat , just difficult to access email, which won't help you if you don't screenshot order number Extremely disappointing