I ordered an oven motor and needing it urgently I paid extra for courier delivery. It was supposed to be delivered within about 5 days. I was not even provided with a tracking number for a week with no estimate of delivery date. The company blamed the Royal Mail but it was not being sent by Royal Mail. I ordered from another company (paying even more ) for guaranteed 24 hour delivery. That one arrived on time and was installed - about two hours before the Whitegoods courier tossed it over our fence into a flower bed. No compensation or delivery option was offered. It is unlikely I will use them again.