Terrible customer service, do not use! I bought a pair of boots just after christmas that were sadly too big so I had to return. The delivery was pretty quick, 2 workings days for it to get to me. It then only took 2 days for it to reach their warehouse from the day I handed it over at the post office for the return. I called to chase up my refund and despite receiving an email confirming they received my return, I was told that actually it could take up to 14 days for me to receive a refund. I explained that I needed my refund to be processed their end before my paypal pay after delivery transaction gets processed otherwise it will delay my refund even further and the woman on the phone couldn't care less!!! When I stressed my situation to her she didn't so much as offer to investigate if there was anything she could do, it was a simple no you have to wait up to 14 days and theres nothing I can do, not to mention her disgusting unfriendly tone!! I came off the phone fuming that I had no boots, no money and absolutely no help. I decided that I would call back and ask to speak with a manager, I was told some bull by the person who answered my call "I am a manager, how can I help". I explained what had just happened and she was a little patronising but not as rude as the other lady, she then told me she would speak with accounts and give me a call. "I will do my best to help but I can't promise anything, I will call you back within the hour". SHOCK, no call back in an hour or at all!! DO NOT USE THEM! I have shopped with these 4 times now over the past year and will NEVER use them again!!!