really disappointed with service. Order arrived considerably later than stated and nothing to do with Royal Mail - it was the despatch time which was slow not the delivery. Then I had an issue with the suitability of one of the items (NB everyone the PACTO is not leakproof but they hide this information away and you can only see it if you click on the "customise" button) - they don't tell you in the Spec for this item on their website, nor do they have any pictures which show the PACTO in fact has a hole in the lid. I reached out to customer services by email as I wanted to return my order. They took quite a while to respond and want me to pay return postage for the PACTO which I argue was missold as it doesn't clearly mention it is not leakproof on the webpage. Return postage for this makes it uneconomical to return. Not a good experience and really condescending reply from the "Customer Happiness Officer".