Appalling. Order took nearly two weeks to be despatched and a further three to be delivered. Whenever I tried contacting sho to chase up my order I just got a stock, generic response which was basically, 'Just be patient, it'll get there when it gets there'; no apology, no explanation, no offer to chase the order with Royal Mail. The items did not come in time so I had to sort alternative bottles from another supplier, and to add insult to injury was told by sho I have to pay for return postage after all that! This was my third order from this company; it will absolutely be my last. Utterly abysmal customer service.