BEWARE OF SHIPLY! I booked a courier called AIRSPEEDER for an eBay purchase via Shiply, the courier collected the item from the eBay seller, and then stopped contacting me. Shiply have said they are not responsible as they only ‘connect’ people with delivery services, they claim to be ‘neutral’, despite their marketing explicitly saying they connect customers to ‘trustworthy’ couriers. I noticed AIRSPEEDER has been ‘suspended’ on the Shiply platform, I asked Shiply about this as they hadn’t mentioned it while dealing with my issue, and they revealed AIRSPEEDER have been suspended since 26 March 2024, this is before my item was collected, and AIRSPEEDER was still able to message me to arrange the collection via the Shiply platform after they were apparently suspended. I have asked for Shiply to compensate me for the cost of the item £275 and they have said no.