I ordered 4 person for a real heavy sofa to be transported. An information about the arrival was promissed for 2 days before the job starts. I was informed on 8 am that 2 guys will come at 11 am. The two guys did´t speak German or English. So conversation was very difficult. We were in a bad hurry on this day! Result: we saw the big damage in the staircase some days later! I called the organising employee and she refused any responsibility in this case. It would have been better to take a more expensive company because to repair the damage now is a more expensive adventure than asking somebody more professional from beginning. I would advice people in my situation to refrain from taking this company. This is my experience with Shiply. Never again.