The Service provided, of finding a convenient transportation company, is excellent. The online platform provided is very good and easy to use. I am surprised by the German customer service, when I wired the deposit twice (after having received an error message after the first time and seeing on my bank account that both payments did in fact go through). When asking for reimbursement, I was told I had to first send a photo of the items to be transported (utterly irrelevant), and was then sent on to the HQ. They reimbursed immediately, still it was surprising and slightly annoying. Everything else was great.