I thought it was a great site until I made the booking and the system linked my entire chat with the driver to my end user - My customer. Beware this is a terrible breech of privacy and the website does not ask permission to do this. When I complained they said I needed to write a letter and post it. REALLY this is 2021. I was very dissatisfied and feel this is a breech of GDPR. I was left in a very embarrassing situation that my customer could see everything i had written to the driver. Other than Shiply being at fault here my driver was absolutely amazing.