Terrible service and faulty product! Ordered a carbon extractor fan for the oven, and the product arrived with no plug. Our electrician attached a plug and when he plugged the product in, it tripped the whole house. When complaining to the company as this is a brand new product that hasn't even been used, we were asked what fuse did we put in the socket. When told a 5amp fuse we were told try a 3 amp fuse. This again has been done and we have now been told that the warranty is invalid as the product has been 'tampered with'. The product arrived with no plug so how are we meant to use it and see if it works!?! Absolutely ridiculous, thank you very much for taking our hard earned money for a faulty product which we can now do nothing with and you are claiming no responsibility or offering a solution to solve the problem. Awful experience, stay away!