Dreadful Experience
As a 1st time user I was not surprised to learn that SHERPR use 3rd party courier companies. Unfortunately the 3rd party courier company was DPD who subcontracted the work to a local company, FREJA in Denmark, which made it impossible to track. The delivery was delayed repeatedly, despite promised & missed dates. My customer was extremely annoyed by this, as it made it impossible to update him with progress and resulted in a disappointed client.
FREJA ended up contacting ME via email in Danish to ask what time I wanted the parcel delivered despite having the recipients full details, contact telephone number & e-mail address!!!
I understand that all of this was beyond SHERPR's direct control, but none-the-less they are ultimately responsible for using such an unreliable courier company. It would appear from conversations I had with SHERPR on the phone that DPD have been less than reliable with them on a number of occasions.
Based on my experience I would not use SHERPR again.
4 years ago
Sherpr.com has a
4.6
average rating
from
267
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.