If I could leave a zero star review, I would. I booked Sherpr to ship boxes from London to Paris, France, in December 2020 and was absolutely appalled by the service they provided. Let me explain: I scheduled a short trip to London from France to facilitate the pick-up on the scheduled day. However, after waiting at the storage unit all day (from about 10am to 6pm), nobody came to collect the boxes. I was not given any notice about an issue with the collection, and despite trying to reach someone from Sherpr on the phone on the day to understand what was going on, I was unable to speak to speak with a member of staff a single time. The collection ended up taking place the following day by UPS, but I received an email from Sherpr after the collection to confirm they had scheduled a new pick-up. Clearly, they had no clue that my things had already been collection, or where they were. On the delivery side, my boxes arrived in several batches and late. What's more, one of them was missing, and at this point I have given up hopes of receiving it. Ironically, that box contained valuable porcelaine dishes and was by far worth more than any of the others. Coincidence? Probably not. Throughout this entire shamble, I was unable to speak to a member of staff on the phone a single time, despite calling them repeatedly. I was also informed that the person I had initially been in contact with by email had been fired (no surprise there), but frankly, the subsequent contact person was no better. All in all, I would avoid this shipping company at all costs. The service provided (or in my case, not provided) is laughable, and I have literally never come across worst customer service in my life. Zero stars from me and I certainly will never be using this company again.