My experience was marred by the Royal Mail strikes having to wait over 3 weeks for delivery which came just few days before Xmas. Unfortunately I ordered more this time paying for courier which came very quickly. Highly advise to do that if strikes are on. I also had to pay more for them as sale was on on previous pair . When they came the Leo style were too small wish to order couple sizes bigger but they don’t go to a size 13, infact not much choice in that size. Had to ring customer service and they were lovely and polite. The slippers are very nice , warm and very comfortable . I’d purchased these as I have a pair and I love them so decided to gift to family will be back for more!