Bought a shed, paid for installation and removal of old shed. Shed was delivered, sat in the garden for two weeks getting soaked. Kept getting either no response or fobbed off from your installation team. Emailed your head of customer service (Naomi), and asked for the shed to be collected and refund my money, by this time the shed was soaked and not fit for purpose. She arranged for the shed to be collected on the 10th of November, shed has been collected. Since she gave me the date for collection, just over a week ago I've sent emails regarding my refund. I've had no response whatsoever since I asked for refund and shed to be collected. Very unprofessional and frustrating, I want MY MONEY BACK!!!!