Catherine Kempster
Firstly I would like to say the fitter Michael did a great job fitting the wardrobes very professional, however the designer Roger Stebbings who Sharps Customer Services claim they don't know? (very professional to say that) made an error and between him and the surveyor it was not picked up or made clear to us. We have 2 rails that reach to the end of the wall but we are unable to use them to the end because you cannot fit a coat hanger on them, this only came to light when the job was completed and we started to put our clothes in the wardrobe. Customer Services eventually sent round a technician (of what I do not know). He told us he had no authority to make decisions (fair enough) and the end panel that was put on was Sharps Policy. We had a solution of our own to fill the end gap up with shelves and that way we would not feel as if we were losing space. Sharps came back after a couple of days with a cost of £245! I would not give another penny after spending nearly £6000 but because they have had all our money now I won't see their backsides for dust!! I am upset and very disappointed to say the least my mission is to make sure none of my family or friends ever make the same mistake with this company!! Should have gone to Hammonds!!
5 years ago
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