You get a sharps expert turn up on time to quote, but I am amazed that in this day and age that we still have to go through the whole price debacle of quoting an inflated price then to be told, this price is not what we are going to charge. With discounts the price is halved and made to make you think that you have got a deal. Surely in this day and age they should just focus on getting you the price they are always going to do it for, rather than trying to make you think you are getting a great deal and they are doing you a favor . We were happy with the final price and placed our order after picking the style and shade we wanted. You do get a second expert turn up to take the measurements and make the final drawings, not sure why the first expert cannot do that as you have to take another day off work to see them. The wardrobes arrived and the fitter turned up on time a few days later and completed the two day allocated job in one day. On completion I pointed out that he had not put the pull down rail in as ordered as my wife would not be able to reach the top hanging rail, I was told that item was not on the list and we would have to take it up with Sharps admin. The wardrobes were left dusty you would think for the cost of them a cloth could be run over them before they leave and their rubbish was left with us to get rid of. We did contact Sharps admin regarding the pull down rail and was told they had no record of it being ordered on the original order so tough, so be very careful as what you agree on with the designer is not what you get with the fitter, I have had to move the rail down myself. Having said all I have, the overall quality of doors is very nice and the standard of the fitting is top notch, I do think they are overpriced but the final look you get is very nice, if only the backup team matched the final wardrobe finish. Would I use them again !!! I have to say I probably would but will check with the fitter that what we ordered is what they are fitting.