2 Stars - Great wardrobes, awful customer service.
Fantastic wardrobes, however ultimately I am left with a sour taste and won't be returning nor recommending sharps to anyone.
Unfortunately it is the customer service which lets this company down. Sharps customer agents were quite rude on the phone yet their actual workmen and surveyors 'the face of the company' are more than pleasant.
The night before installation, I was notified less than 12 hours before, that fitting had been delayed a full 24 hours due to another job going wrong (is this my fault?). Being a contractor having to take another day off at no fault of my own I was left out of pocket. I could sympathize if Sharps had provided me two days notice or more. I find it unacceptable to be told such news mere hours before fitting.
What makes it worse was to be told the most they could compensate was £25!? I have just paid close to £4000 on wardrobes and the most a large business such as Sharps can provide is a complimentary £25?
Sharps will not budge on their stance, as being unable to cover loss of earnings because of a fault they caused, not the customer! So beware if you are a contractor / independent worker!
5 years ago
Sharps Bedrooms has a
4.0
average rating
from
2,835
reviews
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