Sharps seems to find internal communication difficult and has delivery staff that are extremely rude. Having ordered a wardrobe, I telephoned to explain that, on the day of delivery, I would not be available but my wife would, albeit she would be a couple of miles away at my daughter's house. I gave them a landline number that she could be contacted on, as my mobile would be switched off. On the day of delivery, several attempts were made to contact me on my mobile, despite me telling them that it would be switched off. No attempt was made to contact my wife until after the delivery lorry had arrived at the delivery address and departed again. Eventually, the penny dropped and Sharps made contact with my wife and she arrived at the delivery address within 10-15 minutes, as had been arranged previously. Having returned to the delivery address, the delivery personnel were very rude, speaking no more than 10 words to my wife, none of which included "please" or "thank you". They demanded money which had already been paid and, when my wife explained, they made a telephone call to confirm that this was indeed the case. No apology was forthcoming, however. When I returned home to hear this tale of woe, I complained to Sharps who, to be fair, did send my wife some flowers by way of apology. They also telephoned my daughter (why?) to confirm that they did have the correct telephone number for the day of delivery but failed to use it. Then the installer failed to arrive on the day of installation. We were contacted early in the day to inform us of this, but another day had to be arranged for installation. It seems that Sharps have not heard about dustsheets, as a great deal of sawdust was left after installation, both in the room and the full length of the stairs. The fact that Sharps gives such awful service is such a shame, as the product itself is great.