The person who came to draw up the original plans was down to earth and friendly which was a very good start. We were having sliding wardrobes and he was very helpful and said that the bed could stay were it was - the surveyor then came and insisted a couple of days before that we needed to turn on its side - impossible for 2 ladies to manage and stressed us out. The fitter however was fine with it where it was in the end and did a marvellous job - the mirrored wardrobes look brilliant and very spacious. The fitter worked hard and he had the job done within the day.