The sales person came at the appointed hour and we made a decision to place an order with him on the same day. He was leaving on holiday within a day or 2 Sharps rang to take a deposit and a surveyor visit was booked. On arrival he asked for “the paperwork” but we had been left none and -upon ringing the office - it turns out they didn’t have any paperwork either. The surveyor’s visa was therefor futile and we had to start the process again. I subsequently forwarded an email that the sales rep had provided me for insurance purposes (flood claim) and based on that another surveyor was sent a few weeks later and the process was concluded. However, we were desperate for this installation to take place and this lack of “paperwork” caused at least a 2 weeks on what otherwise might have been achieved for an installation. Ironically, the sales person, seeing our plight, and recognising we had previously used Sharps for 2 other bedroom installations, said that he would do all he could to prioritise our prefer so that we could get “our life back” asap. The opposite has been the reality. I am very disappointed with Sharps performance in this instance for the following reasons: 1. Nobody would explain why the paperwork problem arose, despite me asking more than once. 2. Nobody has apologised for the mess up and the consequent delay in installation 3. Despite the sales person’s “promise”, there has been NO attempt to give any priority to our order This has been a poor & disappointing performance by Sharps and I strongly feel an explanation, apology and offer of some compensation for the delay should be forthcoming.