The services had been satisfactory until I was calling the customer services line to understand a bit more of the so called "provisional installation week". I had called around 1ish and waited half an hour to have told that most of the staff are having lunch time. When I finally reached a member of staff around 3pm, I was told that they are unable to confirm the exact delivery and installation date until 2 weeks from the estimate, which is provisional. I was also asked NOT to call to follow up even if I don't receive a call by mid-June which is quite bizarre. The lady was quite unhelpful and raised her voice a bit - I was rather surprised given all I was expecting are the estimated delivery and installation dates so that I can arrange the schedule for other fitters and also to apply for a day off at work. This is totally not what I am expecting given the cost of the bespoke wardrobe and their positioning as a premium market player.