We had them install two wardrobes from their walk in wardrobe range. We also had a built in cupboard inside an alcove. They lead you to believe that they are custom designed for you however upon initial consultation we asked for the top shelf to be full width of the walk in section and no central support. The salesman did not state this may be an issue. The paperwork was sent off and when the surveyor came, again this point was not raised. The fitter came and unbeknown to us, the design team at manufacturing has added in a middle upright because apparently this has to be there. No one thought to contact us to let us know that our initial design was not viable. It was not until installed after day 1 I question the fitter why there is a central upright as I wanted a full width shelf. He stated this is not an option and his paperwork shows an added note stating central support needed. Our paperwork shows the upright crossed out so no central support. You'd have thought the design limitations are understood and should be explained. We certainly should have received some contact from them when they changed the design. You should NEVER make design alterations without consultation with the client! Disappointed as this specific design was intended to keep our cases out of the way but they now will not fit. What we have is nice, but not what we asked. Should have just got a local carpenter to do exactly as we wanted rather than Sharps pretending to 'custom fit' when there are clear product limitations of their ranges which at no point was discussed. Fitter did a good job (and what was on his paperwork, which just didn't match to ours) and did tidy the room but you do have to do a dump run with everything left on the doorstep. Even a sheet that is too long for our car so not sure how we're meant to get rid of that! Considering price not best pleased. Currently in discussion with Sharps.