We bought a car from the Durham branch 3 weeks ago. Extremely poor customer service. The manager avoids you and hides away in his office when you have questions or issues with the car we were purchasing. £19000 is a lot of money to spend on a vehicle but I would expect some good customer service to go with it. No follow up call nothing!! The car was dropped off at our home as when we had organised pick up it was not ready. The car had not been valeted not even hoovered by the looks of it. There was a biscuit down the side of the drivers seat. Kids macdonalds papers in the back seat compartments. The outside of the car was not polished and had a horrible gritty feel as you ran your hands alone it. Over all very disappointed with the service we received. And would never recommend the branch to anyone I know.