Bought a Kia sportage (2 years old with about 7500 miles on the clock) in May 2017. Having had the car for 9 months the car cut out while I was driving along. I was advised at the time that this was due to my fuel filter and that the car was due for a service, so , I paid for the service (about 300 pounds I think if I remember rightly) and the car seemed to be okay again. Obviously after this I made sure my car never missed or was late for a service, so that this didn't happen again. In September I put my car in for a major service once again & I stupidly assumed this would mean the fuel filter would be changed, fast forward to yesterday afternoon and once again my car completely cut out while we were driving on a very busy road with my two children in the back, I called the garage, where only the sales department was open and I was advised someone would call me as soon as they opened in the morning . I called this morning at 8.40, and I was advised someone would call me back in two mins, they didn't, so I called again at 9.30 & I was put through to the service manager who advised it probably was the fuel filter and that it hadn't been changed on my last service because it didn't need changing (I beg to differ when within 3 months it is causing my car to stop mid journey). Clearly regardless of whether or not my car is served regularly my fuel filter is going to keep causing this problem, and I cannot rely on the garage to change it when it is in the garage getting its service. I have been told by the manager there that they drove my car back to Catterick after the service and that no engine lights came on so clearly the fuel filter didn't need changing- so that is the peace of mind I have paid £300 for, knowing it can make it safely 5 miles home. I guess they expect me to wait until my car stops running on the motorway with my kids in the back to find out that it needs to be changed. I have now booked the car in else where for the work, and I will be making sure I tell everyone that listens about the appalling service of this garage.