Took my Hyundai Tucson to SG Petch Hyundai Durham garage for it’s MOT due to it been closer than Gateshead Hyundai garage. Just under 3 years old and came back with both rear shock absorbers needed replacing and all 4 tyres cracked. Was advised to get changed as soon as I could. Done some research and found shock absorbers were under warranty. Called back and got booked in, why didn’t garage say this on pickup? As for tyres told it’s not their problem even though all four, reported cracked. Had car in again and was referred about tyres to ring Hankook. Talked to Hankook and said garage would deal with it if I bought new and probably get refunded difference on wear. Rang garage and wanted no part. They called Hankook and basically said the garage where I bought car from had to deal with it. Called Evans Halshaw and were happy to help, they couldn’t understand why SG Petch wouldn’t deal with problem. Never going to deal with this garage again. Poor customer service and no interest if there’s any problem.
4 years ago
SG Petch has a
4.7
average rating
from
5,012
reviews
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