Initial contact and pre sale, we the wife and I were very happy with all aspects of buying a new 69 reg car. The sales person met and bettered all of the criteria We required from finance to vehicle type and specs. A refundable deposit was given by us. However we cancelled the purchase About 7-8 days before the end of February 2019. We requested the refund of the deposit and expected it to be in the bank in about a week. To date 18/03/19 no refund even after numerous calls,emails & on line chat sessions and assurances it would be dealt with, the reality ZILCH and no one to one contact from Petch. The moral of this story they will bend over backwards to get you to buy,cancel and your no longer worthy of any courtesy or of being contacted. Obviously we are not recommending Petch of Durham to family and friends and to those of you who read this review. There was not a virtually impossible choice of “How easy was it to get a refund” so highlighted the Very Hard Our next step looks as though it will have to be us contacting a solicitor for getting our deposit back and seek compensation as well as legal costs.