Took my Peugeot 2008 in for a diagnostic check for an emissions fault code at 9:30am. I was told they may need all day to find the issue but I'd receive constant updates.
Never received any updates throughout the day. When I called at around 4pm I was told they "think" it's the adblue injector but would need to perform a further check at my expense. The first check involved a road test and health check of the vehicle which wasn't asked for which makes me think this is just a quick and easy way for them to get more money from the customer which isn't right. Asked to speak to a manger about it but never received that call.
After the second check, I had to call back again to find out it needed a new Urea Tank at a cost of £1500. Fortunately Peugeot Customer Care agreed to pay for everything (including the diagnostics) due to the low mileage and age of the car.
From that point, I was constantly having to get in touch with the garage to find out what was happening. I was constantly met with "I was literally just about to ring you..." even though it should have been hours before.
Throughout the whole process, the service was very poor and slow.
2 years ago
SG Petch has a
4.7
average rating
from
5,011
reviews
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