I attended the Sevenoaks sound in Chelsea London late this afternoon to obtain some help with the purchase of some Bowes and Wilkes ceiling speakers. Asking the shop keeper for his help seemed like getting blood out of a stone. The most he said was there is medium and other speakers and put a speaker on the counter. He couldn't even be bothered to show me the different kinds of products on line and instead told me to go and look myself. I could understand if I knew about speakers. But isn't that what he is there for.... to help a novice like myself. If thats how Sevenoaks in Chelsea hopes to make sales then I feel they need to overhaul their customer training. I thought it may have been because I was black, but thought no. So I asked for other stores and was told of the one in Holborn. I decided to go to the Sevenoaks in Holborn, who were more than helpful with information. In short, Chelsea store just lost out on the procurement of two pairs of ceiling speaker. But given their customer etiquette I don't think they really care. Would never go there again even if you paid me. I would advise anyone who goes to the Chelsea branch and speaks to the Italian sounding representative, to run. Never been so insulted.