If i could give less than a star i would. Where do i start. So i booked my Full Service and MOT with ServicingStop, my first time i have used them. I was texted and emailed stating my car would be picked up between 8am - 10am, 2pm and i had to call them to find out what was going on, guy turned up 45 minutes later, claimed he had called me (no miss call) took my car and said it would be done and returned that evening. I missed a call from ServicingStop so didn't make payment until 5pm, so giving it was my fault in missing the call i was told my car would be returned the following morning. 12pm still no car! so i call, get told it will be returned on the day at around 5pm, 5pm comes still no car! (this is a reoccurring theme) so i ring the partner garage (Marwan Motors, SE18) who tells me he will be dropping my car after work at 7pm. well he finally turned up at 7.45pm YES 7:45pm, he pulled up and asked me where i would like the car parked, so i said just reverse into that space there, as he does so i realise there is NO RESERVE LIGHTS! so i ask him if he did the MOT, now this part is golden! "yes sir i have, but the MOT offices are closed so i couldnt put it through, i'll drop it off tomorrow", so i ask again, if you did the MOT, surely you checked the break lights, He spouted lots of stuff but didn't actually answer the question. This was on 19/9, to this date 01/10 i STILL havent received my MOT certificate. i was close to reporting my car missing, the driver then called me at around 8:30pm to say he had left his own car key in my car, so could i drive to sidcup to drop it off to him, you can imagine my reply! I report all this to servicing stop, who's customer service advisor tells me i will definetely be entitled to a FULL REFUND and Customer Care would be in touch. 01/10 i call them and ask what the hell is going on as no one has been in touch. The reply i get below; "Dear MrXXXX Hope your well. Apologies for the delayed response as I have been away the past few days, so I have spoken to the garage and they have stated they will send your MOT certificate for you. With regards to the tyre, they have said they used a brand new tyre on the MOT and with regards to the brake light they said this issue would have not been caused by the garage as they did not do any wiring work for you. Please do not hesitate to contact me if you have any further issues. " i actually cannot believe the shocking service, i thought it was the garage's thought however i am now starting to think ServiceStop is an absolute sham!