I'll give 2 stars just for the relative convenience of the service, but I've had a very similar experience to many others on the list (not actually got the car back yet so hopefully won't get worse). Tried several times to get quotes for additional work on the car in the days running up to the service, as I knew the rear pads and discs need changing, and the brake fluid needed changing. Eventually got through to someone who did manage to get a quote to me for the discs and pads (which ended up being more expensive than Audi!) but was told that the brake fluid would be included in the service. Obviously the guy on the phone has got confused between a brake fluid top-up and changing, so I eventually got a call to say that needed doing as well and it would be extra. The guy who was supposed to be picking up my car called to rearrange to move it to the previous evening, which was a bit of a pain because I had to stay in that evening as well, and he turned up in a battered old Nissan Micra, which doesn't have a panel without a dent in it, so pretty worried about the state my car is going to turn up in! Got the call at 2.45pm to say that my car needs £700 of extra work, and before Dean jumps in to say that these are just advisories based on what the garage says, this seems to happen a lot with your company! I've never had a list of work that expensive from Audi themselves! Won't be using again or recommending! A lot of dealerships are offering free pick up and drop off now, so my advice would be to stick with them!