Adriana Machac
Guys, seriously, don't use them unless you don't care about how much money you spend. I prepaid full service and MOT. A day before servicing and MOT, I had my car hand washed inside out. I was confident that my car would pass MOT with flying colours. They collected my car on Thursday morning. Early in the afternoon I received a phone call where I was informed that some additional work must be done on my car to pass MOT and I was asked to pay 790,00, and to write a positive review if I wanted my car back on the same day. Also, I was told that they will not start any work unless the payment occurs on their account. I wrote a review but after discussion with my friends, I decided not to go ahead with their service. The trouble was, that there was no way to call them. They can call you but you can't call them. So I wrote an email asking them not to go ahead with work and to return my car. Early evening I received a phone call that the work is done and I had to pay. I paid. Then it was another phone call where I was told that after MOT another faults were discovered. I was billed totally, including service, 1.251,00. Maybe it wouldn't happen to you as you have some insights into how cars work but it's 'tabu' to me. So I must had been their favourite customer! Even when I paid for totally everything they asked me to, and I wrote a review, my car wasn't delivered the same day. Again, I wrote them an email stated that the next day, which was Friday, I was going to be at home in the afternoon from 3pm. When I came back from work at 2:30pm, my car was there. I had 3 missed calls as I couldn't use my mobile phone at work. I had the car but I had no car key! It took ages, numerous desperate emails... to get my car key on Saturday. They had my car for full 3 days. The vehicle came back with an extra miles on the clock, 1/4 of tank was gone while I left it with a full tank and it was absolutely filthy. The mud was all over it. In advisories from MOT was stated that I need to monitor and if needed, to replace suspension arm. As I really look after my car, I went to my local garage to repair or replace a suspension arm so it wouldn't be a major problem later. When I came to collect my car, I was 'gobsmacked'!!! They asked me where was my MOT done as my car didn't need a suspension arm at all. They even showed me that they had a new suspension arm in that garage but there was no need for a replacement. It worked fine. I was in my local garage today. What happened with Servicing Stop was a month ago. In my local garage are honest people. If they did nothing at all, I wouldn't know. They could charge me anything. I'm absolutely disgusted by Servicing Stop!
4 months ago
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Servicing Stop has a 2.0 average rating from 3,162 reviews

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