AVOID, AVOID, AVOID!! 🚩🚩🚩🚩 This company is an absolute scam and a shambles! Booked car in for a full service, confirmation email of booking recieved but no further information (drivers details, garage the car is going to etc.. all the key promised information missing... (1st red flag 🚩) Day arrives for the service.. no collection time agreed, no communication from the driver whatsoever, so chase "customer services"... if that's what you want to call them! (Useless mostly automated system) suddenly the driver calls... running late.. time is now 1040 Less then 2 minutes later "driver" arrives... no ID, no paperwork, no sorry for being late.. nothing (2nd red flag 🚩) He quite literally ran around the car doing a "video", dumped his mini on the road, took the keys and went to leave (3rd red flag 🚩) I asked him politely to not leave his car dumped in the middle of the road and to put it on the driveway... he did after he huffed and moaned he was too busy! Day goes on.. nothing from the "garage" at all, for the entire day.. left it until 5pm and messaged "customer services" to ask where my car was as I hadnt heard from the garage. auto message about all communication should come from them (4th red flag 🚩) Obviously expected delivery time passed at 6pm.. still nothing so tried to call the "driver" back... nothing.. no answer, no reply to texts.. literal radio silence (5th red flag 🚩) 21:00 panic set in.. has my car been stolen, was he even from this shambolic company.. I didn't give anyone permission to take my car, keep it over night wherever it is and not return it...!! It's now 22:17 as I am writing this I have just filed a formal police report with the CCTV from my home of this "driver" turning up at my house and clearly stealing my car as I have NO proof this was ever taken to a garage for its service.. The irony is.. the car he turned up in and dumped on my driveway has NO TAX & NO MOT!! (6th red flag 🚩) Will the garage miraculously phone tomorrow, try to charge me a small fortune for work that wasn't needed over and above the full service or will it suddenly reappear at my home address... who knows! The mini is now blocked in by a van which will force this driver to knock the door if he wants to get it out rather than just turning up and driving off in it! No way to properly communicate with this company, no way to follow up in these situations as conviently "customer services" closes at 6pm...! Do yourself a favour and book directly with a local garage and if you can't get it there yourself.. ask someone to help you DO NOT use this company. Police on there way and I'll be going to trading standards.