I booked and paid for a full service and MOT in advance then read the reviews on here. I was very concerned when I did read them! However, they arrived on time to collect my vehicle. Approx 1 hour later I got a call saying the service was complete but they recommended that they wanted to change the Anti Freeze, the Pollen Filter and the Brake fluid, all at a cost of around £160. The car had also passed the MOT. I declined the opportunity to conduct the extras and they informed me that I needed to pay £29.99 for special synthetic oil used in the service. They claim this was in the terms and conditions which I don't recall seeing. I paid the extra cost and my car was returned promptly. All in all the service and MOT cost me £180. The dealer price would have bee £350 for the same work. I therefore feel that it was value for money. I don't think I will use them again but I can only give a fair review. This was in Gloucester.