AVOID AT ALL COSTS My vehicle was serviced and the MOT done at an additional cost of 313.93, bringing the total to 411.49 Pounds for a hand brake adjustment and cleaning of some parts. They suggested a payment plan over 6 months, to which I agreed, but on completion of the forms the bank I use (Starling Bank) was rejected, same card I used to pay for the full service and MOT. I let them know what was happening and was told that they would revert to their finance department and get back to me which didn't happen. So I loaned some money and made a full payment this morning as my vehicle was not released yesterday 18/10 I have tried phoning them repeatedly to let them know that the payment has been made, only to get the engaged tone or unanswered calls and no one has bothered phoning me back either. After writing this review, one of the Servicing Stop Managers Michael was in contact on Tuesday the 19th October to try and resolve this matter. I was told telephonically that the vehicle would be delivered today the 20th October 2021 between a window of 9am-10am or 1pm to 2pm, and till now no call and no response as to when delivery will take place On the 22nd of October, I had still not received my vehicle and phoned the customer care manager Michael. I received a call from the garage 5 minutes later to say my car would be delivered in 15min, if not for the call, I do not think I would have received my vehicle. I was also told by him that he would give me a full refund for any inconvenience caused. After inspection of my vehicle I see that the service light is still on, making me wonder if the service was actually done. The following is the correspondence mail Michael Nathan Tue, Oct 19, 5:33 PM (1 day ago) to me Dear Matias, I hope this email finds you well. Thank you for taking the time to speak with me today. Once again I am sorry for any inconvenience caused due to the lack of correspondence from us in relation to your vehicle. I will endeavour to keep you updated and get your vehicle back to you as soon as possible. In the meantime can you please send me over your Bank details so that I can reimburse you for this matter. Also If you would not mind writing a short review on trustpilot based on myself and how I handled the situation leaving my name in the heading I would appreciate it. -- Regards, Michael Nathan Service Care Manager Choose country