Absolutely disgusting I have never had this problem before. Cutting a long story short. Full service I was told I would receive discount £15.00 off if I pay on the day and NHS discount should of paid £75.76 looked on bank statement £99.20 taken out of my account. Garage called me in the afternoon said we tried to call you but no answer looked on my phone they lied. I informed him I had not received a call he said well they should of, he then went on to say work needed to be done cost of £600.00. I explained to him I will get quotes from other places please do not do any additional work on my car all I want is the full service completed he then said this had been done and I owed £145.79 he said because he had to put synthetic oil in and air filter. I couldn't believe it. I told him I couldn't afford this he said what it's only £145.79 extra. I said I can't pay that you should of rung me this can'tbe just for synthetic oil and filter, he then said if you don't you won't get your car back and I will charge for your car sitting on my site each day. I had no choice, I paid this was yesterday it's now 06.21 in the morning still no car. I work for the NHS unfortunately I could not go into work this will go against me I'm so stressed and very upset I have enough stress with the covid19 at work without this. This man was very rude I asked to speak to the manager he said no he's been furloughed. For some reason when I tried to call him through the dayI couldn't it said the number hadn't been recognised then straight after he rung back on the same number. This story is only half I still haven't received my advisory and CAR so upset I have had no sleep. I will be seeking advise. This is their car it is the one they left outside my home to travel back in still sitting there. It's now 06.44😔.