No call prior to collection as promised. Prices for additional work quoted very high. Total invoice price not as expected & no breakdown provided so I could not see how this price was worked out - phone lines constantly engaged. Had to google the garage address (provided in conf email) to find an alternative number - called the mobile number found and was told that they (the garage) have trouble with communication with service stop also but would try and get hold of them and ask them to call me. I received a call about 10 minutes later from Service Stop and was told there were additional fees (£5.99 plus VAT for liquid top-ups as well as added VAT to £7.99 surcharge which again was not outlined in the confirmation email). The chap who called me was helpful and apologised. He said this information should be in the confirmation email. He was able to remove the additional £5.99+vat charge but could not remove the VAT on surcharge. Not entirely happy as these are hidden fees but want to get my car back asap so accepted to pay the few extra £. Unfortunately, due to the hassle for what should have been a quick, no fuss, service, I doubt I will be using this company again. It is a shame as every time my car is due for a service there always seems to be some 'advantage taking'. Very frustrating :(