My disappointment with this company is massive. I used them various times without issues and one time when issue occurred (friends found flowers two days after delivery thrown over the fence and soaked) I thought it won't be any problem to resolve this matter. How wrong I was. The company responded they want photo evidence. Hard to do as friends didn't expect the flowers so didn't think of taking photo of them. They are also grieving so I cannot ask them to take a pic, they have other priorities. After I received second response from the company with EXACTLY the same template words, I gave up and will never use them again. They lost a loyal customer