Time Wasted They have my money and no order is coming and now I cannot afford to get the flowers in time. A lot of my time was wasted. I spent time going round in circles just to place an order. Ultimately, I have now had to cancel that order (based on non-factual information) and if I want the delivery they want me to pay again whilst still having my money. I made a complaint and this was the resolution: Dear Arran, Thank you for your reply. I am writing to sincerely apologize that I did not explain myself well. I believe some bouquets are able to be selected the timed delivery option while some are not. To make up for the poor communication on my part, I have attached a selection of bouquets below that do have the timed delivery option available. I hope you will consider these as a suitable replacement to express your thoughtful wishes. Again, please accept my apologies for the lack of explanation earlier. Best regards, Mary Customer Support Serenata Flowers