“Overall I thought Sensu offered a very professional service and I am happy with my results (though I feel they could have been perfect with more time/attention).
I would rate my overall experience as 4/5 stars as there were a number of things that I felt could have been better. One of my major frustrations was the rotation of dentists that I would see each time. Whilst I appreciate it's difficult to make sure patients have the same dentists throughout the treatment process, there is an obvious downside to me in not getting this service. That is, on a number of occasions I received conflicting information from different dentists which was highly frustrating as the patient; particularly during the 'refinement' stage - which took 6 months additional time. In my opinion it could have taken much less time if more spacing was made on my lower teeth when I requested this early on. Then, as I say, throughout the refinement phase I had some dentists that would apply pressure points to arches saying no space was needed, then the next time I would need space. I also felt that, at one stage, the dentist was trying to convince me they were finished, even though I could see they weren't. Even the finished article is not quite perfect, because I feel eventually my frustration got the best of me and I decided this is the best it will get. As I say they (my teeth) are very very close, but not quite 5/5. I am moving abroad for the next 12 months which is what forced me to complete by the end of this year.
I would still recommend Sensu to a friend as a very good service, but I would add some advice to be a bit more pushy about what you want and to ask as many questions as you like if you aren't 100% sure. I must say one or two of the dentists were outstanding, I only wish I could have seen these individuals consistently throughout the treatment process.
All the best in the future.”
Posted 1 year ago
Dear James, thank you for your feedback, it’s very much appreciated. We’re pleased that you would recommend us, but we would like you to be 100% happy with your own results. If you’d like to come in to discuss your options with a senior clinician, before or after your move, please give us a call on 020 7486 4433. Best wishes, Alice
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