"Overall I thought Sensu offered a very professional service and I am happy with my results (though I feel they could have been perfect with more time/attention).
I would rate my overall experience as 4/5 stars as there were a number of things that I felt could have been better. One of my major frustrations was the rotation of dentists that I would see each time. Whilst I appreciate it's difficult to make sure patients have the same dentists throughout the treatment process, there is an obvious downside to me in not getting this service. That is, on a number of occasions I received conflicting information from different dentists which was highly frustrating as the patient; particularly during the 'refinement' stage - which took 6 months additional time. In my opinion it could have taken much less time if more spacing was made on my lower teeth when I requested this early on. Then, as I say, throughout the refinement phase I had some dentists that would apply pressure points to arches saying no space was needed, then the next time I would need space. I also felt that, at one stage, the dentist was trying to convince me they were finished, even though I could see they weren't. Even the finished article is not quite perfect, because I feel eventually my frustration got the best of me and I decided this is the best it will get. As I say they (my teeth) are very very close, but not quite 5/5. I am moving abroad for the next 12 months which is what forced me to complete by the end of this year.
I would still recommend Sensu to a friend as a very good service, but I would add some advice to be a bit more pushy about what you want and to ask as many questions as you like if you aren't 100% sure. I must say one or two of the dentists were outstanding, I only wish I could have seen these individuals consistently throughout the treatment process.
All the best in the future."
Dear James, thank you for your feedback, it’s very much appreciated. We’re pleased that you would recommend us, but we would like you to be 100% happy with your own results. If you’d like to come in to discuss your options with a senior clinician, before or after your move, please give us a call on 020 7486 4433. Best wishes, Alice