I was very happy with the actual service. The staff I contacted with questions were helpful, the pickup guys were nice and prompt, and my bag arrived on time and with no hassle. I was very disappointed with the way Send My Bag determines "weight" though. I had a relatively small box to send with some very light items inside (it was under the weight limit for the lightest option) but because my box was larger than the dimensions deemed appropriate (which were very very small) I didn't send it through them as they were trying to charge me for the next weight limit up. I was very disappointed as it meant I could not bring everything I wanted to Italy, and will have to wait until next time I visit home to get them. They wanted to charge me over $100 CAD for a box weighing under 10kg! That's crazy! Point being, if you're sending large heavy items, it's definitely worth it, but to send anything light or small, it's a rip off.