Bad service. Never again. They offered a time slot for picking between 4pm and 8pm but the actual company that does their transportation is DHL, which does not offer this time slot for my postcode. After two attempts, all before the chosen time-slot, I was informed that I would have to pay an extra 5 GBP to rebook. I asked about dropping it off at the closest depot, seemed like the best solution only to my told it was in Cambridge, a good hour away. When I asked about cancelling I was informed I would only get 85% of credit with them, not on the card I used. What good is that, when clearly they are beyond useless at what they are suppose to be doing?