I used this service all the time and recommend to everyone. I booked a bag for my mother from Ireland to Portugal and had had to pay a remote fee which I never had to before and was told it was a system error so would be refunded but I had to pay it first then claim refund! I booked it well I and advance to arrive before the date it was needed to then receive and e-mail saying it was going to take longer! I contacted her he helpline and was told I could get it sent express enabling would have to pay and extra £100! I am disgusted over this as I bragged so much about what a great service it was. I had to cancel in the end and get it brought over on the plane by a family member. I won’t be recommending again that’s for sure