Updated: Potential customers DO NOT GET FOOLED with below ‘ contact social team they will be happy to help’ this is done just to make themselves look better. I have contacted Social Team and they are ‘ unable to help me further’ so as below they keeping my item/ my refund. Please save yourself hassle and money and shop elsewhere!! Dreadful experience! I should of read the reviews before purchasing shame I haven’t! I’ve purchased Gucci scarf- delivered all correctly. Didn’t like the colour so decided to return. Item was returned approx 20.07 ever since then I still haven’t got my refund. I have sent approximately 10 chasing up emails - no reply from anyone - no communication Eventually I’ve opened the case with them on Resolver- again no response since 01.08 so it’s another month going and I haven’t heard anything from customer service who probably lost my parcel hence no refund and no communication £225 short and big lesson learnt- avoid Selfridges at all costs