Anonymous
HUDA Beauty, Oxford St. store. I picked up in a mascara at the Too Faced stand with the help of the lovely staff there. My friend wished to look at the HUDA beauty counter so we went over there and I thought I should pay there while she was browsing. I have never experienced such a rude customer service in my life. When the staff at the HUDA counter had finished their conversations with other staff, they decided they would bring their attention back to their customers. As there was someone paying at the till I decided to queue behind them.When I went to pay I was served by this terribly rude young woman with blonde hair. It was clearly obvious by queueing up at the till that I wanted pay for something so this young lady decided to stare blankly at me to see what I wanted. I then said I would like to pay for the mascara and left it on the counter in front of her, while I went to get my purse out of my bag. She then proceeded to stick her hand out directly above the item, stare at me and in an arrogant tone said “can you hand it to me”. She never even bothered to give me a bag, yet, she gave the previous customer a bag for one item. When my friend asked for a wipe to clean the swatches off her hand, she was met with a look of sheer disgust from this young woman, who gestured towards the tissues. Looking at her as if she were stupid, my friend then cleaned her hand with a ‘tissue’, and searched for somewhere to dispose of it, not realising the bin was beside her, the woman just laughed at my friend and pointed towards the bin. I had never experienced such appalling customer service until that day, no greeting whatsoever, utter lack of respect, terrible communication skills and an exceptionally arrogant attitude. The lowest level of customer service one could ever receive can be found at this counter! Customer service training would hugely benefit this staff member!
4 years ago
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