I placed an online order of 4 items with Selfridges on 23 Dec. I received the parcel on 31 Dec. 1 item ( Maje cape coat, worth around GBP300) is missing. I called customer service immediately, a lady said the relevant department will investigate and will reply within 72 hours. When I placed the order, it said it was the last one. However, it was available again on 31 Dec. I told the lady and asked if my coat would be sold to other customer again?! She just said will investigate. I called again on 4 Jan, another lady said It will take up to five working days. I can only wait. Today, I received an email saying that they have done everything correctly and will not refund. I try to call again, my line could not get through. They have blocked my phone number?! What!!!!! This is the way they treat customers?! My heart sinks when I saw so many cases here that they really treat customers terribly. This is outrageous and I am being treated like a liar. This is an insult. I have purchased a year unlimited delivery service and it is only my first order....I should have shopped with Harrods. Sham on Selfridges!!