Trustpilot reviews Looks like you’re in the Netherlands. Go to the Dutch Trustpilot site Thanks for your review! selfridges Your review is pending.Read more Alistair Vaughton 13 reviews GB Rated 1 out of 5 stars Nasty little Clowns Really unsure whether I have had such a bad online shopping experience. 1. Ordered a sandpit for my sons birthday well in advance. 2. Two days before, no sign of it, I call them and they apologise, they have messed up on their system. They offer me £30 goodwill voucher while I wait. Buy another gift as an emergency pressie. 3. Get an email saying that they have cancelled the order as the item is not available 4. One week later nothing from them. I call, big apologies something is wrong with the system. We will process your refund. 5. 2 weeks later - call them again as there is no refund. Oh sorry, yes, the item was from a third party so we have to get the refund from them. WHAT? - no, my contract of sale was with Selfridges, not anyone else. You need to refund me. Manager comes on the call, apologises and tells me another £30 goodwill will be issued. 6. No goodwill payment received 7. 1.5 months later, I receive £109.99. So the £30 was NOT a goodwill payment, instead they just stole my money for 6 weeks. ABSOLUTELY DISGRACEFUL (I shout out loud). I will never shop with these clowns again. My poor sons birthday gift ruined by a shoddy bunch of lying muppets. Date of experience: September 03, 2023