Worst Customer Service I have ever encountered. I purchased an item online, next day delivery, it arrived but wrong item, same brand, more expensive actually. I contacted Customer Service immediately advised to sent back cover letter to explain etc, all done same day!! Item received back at Selfridges, and status online account says - Return Rejected…it’s over a week and I have had no communication from Selfridges as yet. When I contact them they say out of their hands different department….so I have had to raise to PayPal. II am currently out of pocket for an error they made with little or no regard to following up with me! Just don’t buy online from Selfridges, the chances of something going wrong and having a fight on your hands is high, read the reviews, there seems to be a serious issue with their online department, Ugg shoes being sent instead of handbag, no handbag empty box!!